Refund policy

Return & Exchange Policy

Custom-Made Products

All products sold by Dreamers Castle Co are custom made to order. Because each item is created specifically for the customer, we generally do not accept returns, exchanges, or refunds for:

  • Incorrect size selection

  • Color choice

  • Design selection

  • Spelling or artwork errors approved by the customer

  • Change of mind or buyer’s remorse

Please carefully review all order details before placing your order.

Defective, Damaged, or Incorrect Orders

If your order arrives damaged, defective, or materially different from the order you approved, please contact us within 7 days of delivery.

After reviewing and verifying the issue, Dreamers Castle Co may, at our discretion:

  • Replace the item,

  • Correct the issue, or

  • Issue an appropriate refund or store credit when applicable.

To request assistance, please email:

dreamerscastleco@gmail.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

Failure to contact us within 7 days of delivery may limit our ability to resolve the issue.

Order Accuracy & Customer Responsibility

Customers are responsible for reviewing and approving all order details before checkout, including:

  • Sizing

  • Garment color

  • Design placement

  • Spelling

  • Artwork and customization details

Dreamers Castle Co is not responsible for errors that were approved by the customer prior to production.

Order Cancellations

Orders may only be canceled before production has started.

Once production or customization begins, orders cannot be canceled because the items are made specifically for each customer.

Florida Consumer Rights

Nothing in this policy is intended to limit any rights provided to consumers under applicable Florida or federal law.